Journal of Cosmetic Science and Technology

Evolution Quality Articles

 Owing to improvements in quality standards as time passes, the quality practices or quality management strategies implemented by companies can develop further. ... From achieving quality standards, satisfying customer needs and expectations to customer delight, the quality concepts have gradually changed. Higher quality products contained a greater number of features that fit the consumer 's requirements and also had fewer defects. ... His approach led to the creation of the Total Quality Management Theory and linked the concept of quality to effective management. Quality management is the act of supervising all activities and tasks to be performed to maintain a desired level of excellence. This includes defining a quality policy, creating and implementing quality planning and assurance, as well as quality control and improving quality.  

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