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Hospitality And Ethics Review Articles

Tourism and hospitality managers realize that competing solely on the basis of price results in an erratic market and uneven profits. Hospitality and tourism organisations, by creating collaborative relationships and better partnerships with their consumers, respond to this. Morals and ethics are frequently used interchangeably; ethics refers to behavioral rules based on moral obligations and duties which indicate how people should behave. It distinguishes right from wrong, and encourages people to do right. On the other hand, morals refer to what is right, and good behavior and character. Honesty, trustworthiness, integrity , fairness, promise-keeping, fidelity, caring for others, accountability, pursuit of excellence, leadership, responsibility and respect for others are some of the values that define ethical principles. All hospitality professionals should possess these values, as they are critical to any organization's success. EA explains that confidence is key to integrity, if you can't be trustworthy, or trustworthy, customers won't return and supervisors won't give you good tasks. The same holds true for supervisors, though. They need to be trustworthy so staff feel they can approach them. If there is a lack of trust, it will suffer the entire company. Because of the constantly changing competitive environments, tourism and hospitality organizations need to find ways to stay ahead of their competitors other than the conventional ways of lower prices, more sell-related services or better products.     

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