Short Article - JBR Journal of Interdisciplinary Medicine and Dental Sciences (2020) Volume 3, Issue 3
The Dynamics of Risk Management in Oral healthcare for the Dental Office
Royal College of Surgeons, Ireland
The competitive and globally shrinking nature of healthcare service has also infiltrated the Oral Healthcare systems weather it is the public healthcare system or private. Patients are more assertive of their rights to oral health and the clinical pathways. This lecture shall overview the need for having for proper clinical pathways and top ten potential risks in dental health centers or private practices that if not addressed or learned from ,can turn into heavy claims and adverse incidents. Leadership, Clinic Managers, Nurses and Oral hygienists all contribute and support to provide a safety-net system to patients. Ethical Advertising, Confidentiality, Consent, Dental Records, Complaints, Negligence and Claims, Patient Safety and Quality Assurance, Clinical Audits, Team building are the new additions from just performing simple basic dental procedures to the most robust oral surgeries. Risk Management has proactive and reactive components that most dental staff are aware of, improving quality of patient care, incidence reporting, running clinical audits and surgical audits will improve health care system in addition to reduce the gap between the Management floor and the Dental Hospital floor. Creating the right mix of culture, with leadership mentoring dental teams, patient care pathways, and addressing the daily risks that dentists and patients come across can actually improve patient satisfaction, improve quality care being imparted and reduce litigation issues for the dental office.
Sahar Wasiq is a third culture Dentist from Pakistan who grew up in Riyadh, Saudi Arabia currently completing MSc in Dubai from RCSI. She was the Clinic Manager and Associate Dentist for a Private setup in Dubai catering to Emirates Staff and other high profile patients to running oral hygiene and health campaigns for Community Dentistry in Pakistan and locally in Dubai Schools. She is currently part of special projects in an Academic Hospital in Northern Emirates due to her special interests in the pathways of healthcare service delivery system.